Connect with us

Eileen McClelland

Joan Little Gave Her Customers What They Wanted

She knew “beyond a shadow of a doubt” they wanted a jewelry store.

Published

on

Joan Little Gave Her Customers What They Wanted
Joan Charlene Little
Genesis Jewelry, Muscle Shoals, AL

WHEN “BLUE LAWS” blocking alcohol sales were lifted in Colbert County, AL, Joan Charlene Little, now 84, knew that as a devout Christian she didn’t intend to sell alcohol in the grocery store she owned. But she knew if she didn’t, competitors would soon put her out of business. Still, she trusted God would find a new direction for her entrepreneurial energy.

Initially, she tried to open a gift shop. But from Day 1, she says, “people who came in wanted jewelry repair, watch batteries, wedding bands, engagement rings, everything that I didn’t have. At the end of that first day, I said, ‘Lord I know beyond a shadow of a doubt that you have given me a jewelry store and not a gift shop.’”

Sensing an opportunity, she quickly got up to speed, both on education and merchandising. Her daughter, Jan Carlon, worked in fashion jewelry at a showroom in the Atlanta Apparel Mart. Jan had purchased a gold herringbone chain there for herself, and soon everyone in Muscle Shoals wanted one, too.

Advertisement

The chains became Little’s first fast seller. “I could buy gold every week and usually sell it by the end of the weekend,” Carlon says.

“She learned everything the hard way,” Carlon says of her mom, “by trial and error, and by attending seminars, and taking classes and joining the Independent Jewelers Organization.” Prayer was an integral part of it, too. “She prayed over watch batteries, about how to take links out of watches; she’d say ‘God, tell me how to do this!’”

The mother-daughter team has worked together for decades now, first in a mall, then in a strip center, and most recently in a 3,000 square-foot freestanding building they purchased.

Little attempted to retire for six months when she was 79, but that didn’t stick; it seemed to make her sick. “I thought, ‘This sickness is for the birds,’” she says. “And I haven’t been sick a day since I came back to work. God has richly blessed me, and he didn’t expect me to quit and stay home.”

Eileen McClelland is the Managing Editor of INSTORE. She believes that every jewelry store has the power of cool within them.

Advertisement

SPONSORED VIDEO

Choose the Easy Way to Retire with Wilkerson

After 47 years in business, Jim Saylor, owner of Jim Saylor Jewelers in Kapa’a, Hawaii, knew retiring successfully meant holding a going-out-of-business sale. He also knew he needed help to do it right. He chose Wilkerson. “I’ve heard a lot of different names of companies that do this type of thing,” says Saylor. “Wilkerson’s always seems to be in the forefront.” Saylor says the Wilkerson folks really cared about the success of the sale, making the next phase of his life a lot easier. “I’d recommend Wilkerson to anybody contemplating a change,” he says. “They are true experts.”

Promoted Headlines