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TALK TO JEWELRY STORE sales staff members and you’ll often hear the sentence “Communication is horrible around here,” says Jimmy DeGroot.

In a busy retail environment, owners and managers get caught up in daily tasks and sometimes fail to make communication a priority.

But strong communication can improve morale, decrease turnover and even boost sales, DeGroot says. He recommends focusing on four areas.

Watch the video:


Jimmy DeGroot is a jewelry store manager who has been in the business for over 20 years. Now he spends his time training teams around the world at jewelrystoretraining.com and sharing marketing advice through his blog site at jewelrymarketingguy.com. Sign up for training videos here.

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